Privacy Policy

This privacy policy sets out how “Heart” uses and protects any information that you give “Heart” when you use this website.

“Heart” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Heart” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th September 2008.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies set by our Site are for Google Analytics:

Cookie Name Purpose Further information
Google Analytics sets the following cookies: _utma, _utmb, _utmc, _utmz, or others within the range _utma to _utmz.

Google Analytics is a web analytics service provided by Google, Inc. By default, Google Analytics sets four cookies in order to evaluate your use of the Site, including number of visits, duration of browsing and referring sites, and compile reports for us on activity on the Site.

Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google state that they will not associate your IP address with any other data held by Google.

For more information about the way in which Google Analytics uses these cookies please visit the following link – http://code. Google/com/apis/analytics/docs/
concepts/gaConceptsCookies.html.

 These cookies collect information about how you use a website, for instance which pages you go to the most often and if you get error messages from web pages. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works, by managing the performance and design of the Site.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at studio@lineindustries.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Line Industries Limited, G.05 Northside Studios, 16-29 Andrews Road, London E8 4QF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Testimonials

What a difference the service has made to our wood burner. It is definitely producing more heat and looks great now. Thanks for a good job.
Dan Montpelier, Bristol
Wood burning stove service
Will and his guys were amazing to deal with from start to finish. Super professional, super-efficient and really kind all at the same time. The burner itself looks fantastic and works perfectly. All in all, I recommend that you have Heart put a Heart in your home!
 Tristan Hogg Pieminister
Charnwood Island I
We’ve turned the downstairs radiators right down since the stove was fitted. They don’t come on when it is lit. Great Job!
D Rutterford Bradford Upon Avon
Morso Squirrel
Thanks for being able to fit the stove before Christmas. Perfect timing! Stove and hearth were fitted with care. Very friendly, wood burner looks amazing and so efficient.
D Boari St Andrews, Bristol
Clearview Solution 400
We just wanted to say a really huge THANK YOU to you and your team. The wood burner looks fantastic and we can’t wait to start using it. The guys who worked at the house were brilliant. Friendly, tidy and professional. We were given a thorough explanation before they left too.
 G Williams Filton, Bristol
Cleanburn Lovenholm
Using a HETAS engineer to install your woodburning stove means that you are using a competent person who has undergone training and certification in the safe installation of flue systems and solid fuel appliances.
HETASInstallers
Thank you for a fantastic job. Our new wood burner looks great and makes our front room so warm and cosy. Very knowledgeable, very accommodating and professional work.
M & S Parry St Andrews, Bristol BS6
Stovax Stockton 5
Since having the lovely new stove fitted in the dining room it has become the heart of our house. We light the fire rather than turning on the central heating – much nicer!
R Rose Montpelier, Bristol
Stovax Stockon 7
Will and Ian installed our wood burning stove at the beginning of February 2017, we are so very very pleased and impressed with their service. Both were very professional, polite, cheerful and friendly. Thank you so much.
K Barrymore Bristol
wood burning stove installation
A really refreshing experience to have a chilled out friendly chap round who genuinely cares about his work and is driven by making sustainable heating as accessible to as many people as possible rather than motivated by money. We were more than happy to leave Will and Stuart with the keys to our house while we went to work and have already recommended them to two of our friends.
E Chapman Easton, Bristol
Morsø 1412 Squirrel