We believe in and offer a friendly, informed and comprehensive service throughout every level of interaction we have with our customers – from helping to find the right stove to continued after-care service.
Our primary aim when we undertake a woodburner installation is to make sure that the end result is exactly what was expected after the initial consultation and agreed installation plan. We want our customers to enjoy their stove as much as we enjoy ours in our own home and workplace.
We don’t bamboozle our customers with technical jargon about the installation, but we do explain how a wood burning stove works and how to get the most out of it.
Wood burning stove selection
The choice of wood burning stove often falls into 3 broad categories:
- Functionality and features including heating requirements
We work with our customers to try to meet their needs as closely as possible. We don’t promote a single brand since we know that different models or brands have different characteristics that will suit different needs. We do, however, promote high-efficiency and quality. We always advise our customers to go for the highest quality option whilst sticking within their budget.
Our stove ideas page contain a useful search tool to refine your search based on common criteria such as brand, style, DEFRA approval for use in smoke control areas and heat output.
If an existing fireplace is to be used for the wood burning stove then we assess this to make sure it is suitable and safe to install into. There might be an existing gas fire that needs removing or a decorative surround that would like to be kept. If an existing fireplace needs work to make it suitable to take a wood burning stove, we will complete any building work that is required. Particularly in period houses, the restoration of a fireplace opening back to it’s original size it very satisfying and sometimes quite surprising. The old brickwork, if in good condition, can provide a great way to set off the new wood burning stove and by itself provide a brand new feature for the room.
We can complete the finishing-off work such as rendering, plastering and mantle installation. We work with local Bristol craftsmen for specialist jobs such as bespoke mantelpieces, surrounds and decorative tiling.
For rooms with no suitable fireplace, we can install using twin-wall flue systems which can then be installed completely internally through ceiling and floors and out through a roof or directly through an outside wall and up the side of the building.
We are HETAS registered and so you can be not only confident that your wood burning stove will be installed safely but it will also meet all the current building regulations that apply to solid fuel, flues and chimney work. By using a HETAS registered company your new stove will be installed to work as efficiently as possible therefore maximising the heat output and fuel efficiency.
If you would like to talk to us about any of the HETAS regulations regarding the installation or usage of a wood burning or multi-fuel stove please get in touch.
Post installation care, sweeping and servicing
Even after we have finished the installation, we make sure that our customers continue to get the most out of their wood burner by offering servicing, chimney sweeping additional advice.
Your flue should be swept at least every year and your fitter will explain this and other maintenance requirements to you. If you have a twin-wall flue system installed then this should be inspected yearly.
If you haven’t had your flue swept for more than a year then we recommend a full service which includes flue sweeping. Contact us for more information and to book in your chimney sweep or stove service.
At Heart, our reputation is built on great customer service and recommendations. We will gladly provide references from any of our existing customers to help demonstrate our skill and passion for heating with wood.