Who are we?
Heart is an independent solid fuel heating specialist based in Montpelier and St Werburghs, Bristol. We are HETAS registered and all our work is certified and signed off by our accredited engineers. We serve a wide are around Bristol and Bath, north into Gloucestershire, south into the Mendips.
What do we do?
We supply and install a selective range of wood burning and multi-fuel stoves. We also design and implement whole heating systems based around Heat Stores using boiler stoves and pellet stoves. These system can integrate multiple heat sources including existing gas or oil boilers. We also carry out all the building work required to build, convert, update or renovate fireplaces and chimneys.
What else do we do?
We supply slate hearths direct to customers and other stove installers and have our own in-house workshop that makes these.
We can supply slate either cut to customer’s specification or in pre-cut slabs.
We provide advice and consultation on flue design for customers needing a specialist installation such as for an insert stove or insulated twin-wall flue systems.
We also service and maintain woodburning stoves and can supply spare parts for the majority of stoves.
We can undertake plumbing and general building work thanks to the wide set of skills within our team.
What stoves do we recommend?
Several brands including Charnwood, Contura, Morso, Parkray, Dovre, Woodwarm, Chesneys, ACR, Westfire, Scan, Mendip Stoves, Stovax, Esse and Cleanburn. Visit our stoves ideas page to see a selection of some of the brands we recommend or contact for further information. We advise our customers not to purchase stoves via the Internet as we often see poor customer service relating to this method of purchase. Dealing with a physical shop means you can get proper advice about what can be a complicated task.
We promote the use of wood as an alternative sustainable heating fuel, and our aim is to make it more accessible to more people. We work closely with Well Seasoned Wood (www.wellseasonedwood.com) who are our recommend firewood supplier in and around Bristol.
We are a Which? Trusted Trader
Heart Woodburners is proud to have become a Which? Trusted Trader following a rigorous assessment of our trading policies and customer service.
As part of our commitment to great customer service, please contact us directly if you have any reason to complain about the work we have carried out or you have a warranty claim on an appliance.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website